PARTIES INVOLVED

These purchase conditions regulate the commercial relationship that arises between DINASCIENCE, S.A. and the CLIENT for the purchase of services made on the website https://fullgenomics.es/.

The Clients shall be individuals or legal entities acting as consumers. Clients who make payments through the website https://fullgenomics.es/ are accepting these purchase conditions, so it is important for the client to read these conditions before making a payment.

It will be an essential requirement for clients, in the case of individuals, to be over 18 years of age.

SCOPE OF APPLICATION

These General Purchase Conditions apply to the sale of all items and services of DINASCIENCE, S.A. through the website https://fullgenomics.es/ to customers who acquire them within the Spanish territory.

These conditions are complemented by the “Privacy Policy” of this same portal.

DINASCIENCE, S.A. reserves the right to cancel a client’s access account if it detects fraudulent, speculative, or bad faith acts in the use of the service.

HOW TO PLACE YOUR ORDER

The client can communicate the units of the order via telephone or email to the company. Upon registering the order, the client will receive a payment link to the provided email address.

Clicking on the link redirects them directly to the website https://fullgenomics.es/ where they can enter their credit card details to make the payment.

Finally, they will receive an order confirmation at the provided email address.

The test kit will be sent within 1-2 business days along with instructions on how to perform the test.

Once the test has been carried out, you will have to notify DINASCIENCE, S.A. by sending an email to the address: logistics@dinascience.com . The shipping costs of the tests performed are included in the price of the kit as long as it is to Spain.

Blood samples can be sent at room temperature within 72 hours of collection. Otherwise, the samples must be refrigerated.

Saliva samples can be sent at room temperature within 72-96 hours after collection.

The result of your test will be available in the private area of your clinic within a maximum period of 21 days.

DELIVERY TIMES AND PRICES

The day and time of the test will be communicated to the client via email or phone call, but will not exceed 60 calendar days from the date of purchase.

Modifications. The date and time of the test may be modified by customer request as long as the center has an available time slot. Any changes must be communicated no later than 24 hours before the test.

Cancellations. The service cannot be canceled except in situations stipulated in the General Law for the Defense of Consumers and Users (TRLGDCU).

USER RIGHTS LEGAL GUARANTEE

The user has the right to free corrective measures in case of non-compliance. From https://fullgenomics.es/, we offer guarantees on the products we market, in the terms and conditions legally established in the General Law for the Defense of Consumers and Users. Therefore, we are responsible for the lack of conformity of the products that manifest within a period of three years from the delivery of the product.

It is understood that the products are in conformity with the contract as long as they:

Conform to the description provided by us and possess the qualities that we have presented on this website. Are suitable for the uses for which products of the same type are ordinarily intended. Present the usual quality and performance of a product of the same type that are reasonably expected.

If you believe that any of our products are not in conformity with the contract, you must notify us following the procedure detailed in the “WITHDRAWAL AND CANCELLATION OF ORDERS” section and through any of the communication means provided for this purpose.

Our commercial guarantee will not affect the rights recognized by current legislation.

DISPUTE RESOLUTION

In accordance with Article 14.1 of Regulation (EU) No. 524/2013, if the purchase between the CLIENT and DINASCIENCE S.A. has been made online through https://fullgenomics.es/, we inform you that you have the right to request an out-of-court resolution of consumer disputes accessible through the European Union dispute resolution platform https://ec.europa.eu/consumers/odr/main/.

WITHDRAWAL AND CANCELLATION OF ORDERS

According to the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU), if the contract is concluded without the simultaneous physical presence of the customer and the company (distance selling), the customer will have the right of withdrawal described in this section. Therefore, customers will have the right to withdraw from the contract without the need to justify such decision and without penalty of any kind, within a period of 14 calendar days from the conclusion of the contract by the customer, as long as the service has not started. To do this, the conditions set out in the withdrawal form must be met and sent to the following email address: admin@dinascience.com, putting in the subject WITHDRAWAL followed by the order number.

Withdrawal will not incur any costs for the customer, DINASCIENCE, S.A. will refund the corresponding amount, within a maximum period of 14 calendar days from the date of receipt of the withdrawal form. The refund will be made in the same For more information, DINASCIENCE, S.A. provides customers with the following telephone number: +34 93 241 77 24

PAYMENT METHOD AND SECURE PAYMENT GUARANTEE

1 Payment method

Through the payment method, the Client must ensure that they enter the exact amount of the purchase order, as well as the account number and transfer reference correctly. In case of error, the company will not be able to validate the order, which will therefore be canceled.

Regarding the payment methods established on this Website: The customer must enter their payment details at the time of placing the order using a valid credit or debit card (either VISA or Mastercard).

In the case of payment by credit and/or debit card, payment will be subject to checks and authorizations by the issuing entities, but if said entity does not authorize the payment, the purchase process cannot be continued, and the order will be automatically canceled, with the sale of the requested service not being deemed completed.

Once DINASCIENCE, S.A. receives the purchase order from the customer through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the customer receives the shipment confirmation and/or confirmation of the service provided in the form and, if applicable, place established. In any case, at the time of placing the order, the customer confirms that the payment method is theirs and/or they are the legitimate holder of a credit or debit card.

2 Transaction Security

DINASCIENCE, S.A. guarantees that customer data travels over a secure, encrypted, and protected connection aimed at ensuring security measures in transactions that occur on the Internet.

 

WITHDRAWAL FORM

To the attention of DINASCIENCE, S.A. with VAT number A63260764 and address at CALLE TUSET, 23 – PLT 6 PTA 1. BARCELONA (BARCELONA).

Mr./Ms. [Name], of legal age, with ID number [ID number] (of which a copy is attached) and residing at [Address] in the municipality of [Municipality], hereby inform you that I am withdrawing from my contract formalized on [Date].

If you wish to provide any additional information, you may do so below:

Signature (If submitting the form on paper):

Date:

Additional Information on the Exercise of the Right of Withdrawal

According to the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU), Customers have the right to withdraw from the contract without the need to justify such decision and without penalty of any kind, within a period of 14 calendar days from the formalization of the service contract. Withdrawal will not incur any costs for the customer; DINASCIENCE S.A. will refund the corresponding amount, including management expenses related to the registration without undue delay and, in any case, within a maximum period of 14 calendar days from the date of receipt of the withdrawal form. The refund will be made in the same form as the initial payment. However, if any registration material has been provided to the establishment, DINASCIENCE S.A. may withhold the refund until such material is received. In this case, the Provider shall only be responsible for any decrease in the value of the merchandise resulting from improper handling. In the event of transportation costs incurred by the return of the product, they shall be borne by the PROVIDER only if the return is purely due to the right of withdrawal and not due to a lack of conformity of the product.

Data Protection Information

We process the information you provide us in order to address your withdrawal request and comply with applicable legal obligations, with the legal basis being a legal obligation. The provided data will be kept for the time necessary to fulfill the purpose for which they were collected and for additional years to comply with legal obligations. The information may be provided to data processors to fulfill the aforementioned purpose. You have the right to obtain more information about the processing of your personal data, as well as to exercise your rights as a data subject by contacting: admin@dinascience.com